bfpad blueservice Standards
Creating a Superior Customer Experience
Our service philosophy is to provide the customer with a premier level
of service so that they view themselves as clients instead of consumers.
In fact, we attempt to survey every client after each service call to
insure that the plumbers representing the bluefrog Plumbing + Drain®
brand are delivering the blueservice Standards on every service call.
This strengthens the brand in your local market and nationally.
The difference between a consumer and client is this:
Our Core Service Standards
The bfpad blueservice Standards focus on nine core service standards during
the service appointment with one goal: to create as much value as possible.
When a client feels like they receive more value than what they paid for,
they become a “cheerleader” for your brand. The bluefrog Plumbing
+ Drain® Franchise System takes this one step further. We not only
have it as our goal to create “cheerleader” clients, we have
specific metrics and tools that we provide to help you measure how well
your plumbers deliver value to your clients.
If you are ready to learn more about joining our nationally-recognized
plumbing brand and how together we can create an exceptional client experience,
be sure to
call us today at 888-490-9850.
The focus on creating a premier client experience can be summed up by a
quote from Walt Disney: